Coupon Voucher FAQs
COUPON QUESTIONS ANSWERED
NOTICE TO CUSTOMERS:
Call one of our customer service representatives at 1-800-465-7775 if you have a question, and they will be happy to answer any questions you may have about placing an order with us. We're available Monday-Friday from 8:00AM-4:30PM EST.
"THE FINE PRINT"
Only one coupon offer may be used per order. Limit 1 shipping address per order. Valid only for option purchased. Online only. Shipping not included. Shipping information can be found here. Must use entire promotional value in 1 order.
F.A.Q.sYou've got questions, and we have answers to some of our most Frequently Asked Questions about our current promotional offers. Still not able to find the answer to your questions here? No problem, give us a call at 800-465-7775 and one of the Corso's Cookies Crew members would be happy to help.
- Which cookie gifts can I order with my Coupon?
- How do I place an order using my Coupon ?
- Where do I find my Coupon voucher code?
- Where do I enter the Coupon code?
- What if I don't use the entire value of my voucher in one order?
- Can I customize the cookies?
- Are your cookies Kosher?
- ALLERGEN INFORMATION
- Is shipping included in my Coupon deal?
- How much does the shipping cost?
- How long will it take to deliver?
- Can I ship to two different addresses in one order?
- Can I specify a delivery date?
- Who do you use as a shipping carrier?
- Do you ship outside of the United States?
- Do you ship to Alaska, Hawaii or Puerto Rico?
- Do you ship to P.O. Boxes?
- Which days do you ship and deliver?
- What are "business days?"
- What time of day will my package arrive?
- Where do you ship from?
- How do I track my package?
- Will my cookies break during shipping?
After Placing an Order
- How far in advance can I place my order?
- How do I know your company received my online order?
- What if I need to change or cancel my order?
- My credit card wasn't charged. Did my order go through?
- When will I receive a tracking number?
Which cookie gifts can I order with my Coupon deal?
The Coupon may be used on any of the cookie gifts listed on our website.
Click on the photo of any of the cookie gifts on our website, and you will be able to select the size of the gift in the options below the bouquet description.
How do I place an order using my Coupon?
Go to www.corsoscookies.com to place our order. Click on the product you would like to purchase. This will take you to the product page. After selecting the bouquet/gift box size and greeting card (or no greeting card), add it to your cart. Once it has been added to your cart, you will be prompted to enter a discount code. Enter your coupon code, promo code, or 8 letter Groupon voucher code in the Vouchers/Coupons/Gift Cards box and click on “APPLY”. Then click on "PROCEED TO CHECKOUT". The last steps are to enter your billing address, shipping address, gift message, requested delivery date with shipment method, and enter your credit card information. You will receive a confirmation email after your order has been placed successfully.
Where do I find my Coupon voucher code?
Please contact the company you purchased the coupon from for help accessing your voucher code.
Where do I enter the Coupon code?
On the right side of the Checkout screen, there is a section called "Redeem a Discount Coupon". Enter your Coupon code into that box and click the arrow next to it.
What if I don't use the entire value of my voucher in one order?
The entire value of your Coupon voucher must be used in one order. If you do not use the entire amount, any leftover balance will become void.
Can I customize the cookies?
Our cookies are available only as pictured on our website.
Are your cookies Kosher?
No, our cookies are not currently Kosher.
CONTAINS: WHEAT, EGG, SOY, MILK
MAY CONTAIN: YELLOW #5
No. Shipping is an additional charge, and must be paid for separately. Additional shipping information can be found here.
Please note, EACH GIFT SHIPS IN ITS OWN BOX. WE CANNOT MIX GIFTS IN ONE BOX. Flat Rate Shipping cost is based on the total number of gifts shipped.
Standard Residential and Business Shipping is $12.99 per cookie gift. Expedited and Rush shipping available for an extra charge. Additional shipping information can be found here.
Your cookie gift will be delivered on the date you select on the shipping calendar during checkout. All of our cookie bouquets are shipped via FedEx.
We can only ship to one address per order.
Yes, you can select the date on the shipping calendar during checkout.
Corso's Cookies ships all of our packages via FedEx.
No, unfortunately we cannot ship outside the contiguous United States.
No, unfortunately, we can not ship to Hawaii, Alaska, or Puerto Rico..
Sorry, we cannot ship to P.O. Boxes. FedEx requires a street address.
Corso's Cookies is open Monday through Friday and ships on each of those days unless it is a holiday. Please see our Shipping Information page for more information.
Business days are Monday through Friday.
FedEx delivers from 9:00AM until 7:00PM. FedEx typically delivers to businesses first then to residential addresses.
Fresh from our ovens, located in Syracuse, New York!
Once your cookies have shipped out you will receive an e-mail with the tracking number. Use the tracking number at www.FedEx.com to watch the progress of your package from our ovens to your door! If you do not have access to the internet give us a call - have your order number ready and we will track your package for you! Phone: 800-465-7775
The Corso's Cookie Crew takes enormous pride in seeing your cookies delivered safely. We wrap each cookie individually before it is assembled into a bouquet.
PLACING AN ORDER
How far in advance can I place my order?
You can order up to three months in advance, and we will then bake your order and ship on the scheduled ship day to ensure your order arrives fresh from the oven!
How do I know your company received my online order?
You will receive an e-mail confirmation once your order is received. Please read over the confirmation so we are able to make any adjustments prior to shipping your order.
What if I need to change or cancel my order?
Please call us at 1-800-465-7775 and one of Corso's Cookie Customer Service Crew will assist you. Please note: We are unable to cancel or change an order once it has been shipped.
My credit card wasn't charged. Did my order go through?
Once you place an order, you will be emailed a receipt. If you did not receive a receipt, please call customer service. We process orders Monday through Friday. Sometimes it takes a few days for the charge to show up on your statement.
When will I receive a tracking number?
Once your order has been prepared and shipped out you will receive an e-mail with the FedEx tracking information.