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Coupon Voucher FAQs

Coupon Voucher FAQs

 

COUPON QUESTIONS ANSWERED

NOTICE TO CUSTOMERS:

Call one of our customer service representatives at 1-800-465-7775 if you have a question, and they will be happy to answer any questions you may have about placing an order with us. We're available Monday-Friday from 8:00AM-4:30PM EST.

"THE FINE PRINT"

Only one coupon offer may be used per order. Limit 1 shipping address per order. Valid only for option purchased. Online only. Shipping not included. Shipping information can be found here. Must use entire promotional value in 1 order.

F.A.Q.s

You've got questions, and we have answers to some of our most Frequently Asked Questions about our current promotional offers. Still not able to find the answer to your questions here? No problem, give us a call at 800-465-7775 and one of the Corso's Cookies Crew members would be happy to help.

 

General Questions

Shipping

After Placing an Order


GENERAL QUESTIONS

Which cookie gifts can I order with my Coupon deal?

The Coupon may be used on any of the cookie gifts listed on our website.

Click on the photo of any of the cookie gifts on our website, and you will be able to select the size of the gift in the options below the bouquet description.

How do I place an order using my Coupon?

Go to www.corsoscookies.com to place our order. Click on the product you would like to purchase. This will take you to the product page. After selecting the bouquet/gift box size and greeting card (or no greeting card), add it to your cart. Once it has been added to your cart, you will be prompted to enter a discount code. Enter your coupon code, promo code, or 8 letter Groupon voucher code in the Vouchers/Coupons/Gift Cards box and click on “APPLY”. Then click on "PROCEED TO CHECKOUT". The last steps are to enter your billing address, shipping address, gift message, requested delivery date with shipment method, and enter your credit card information. You will receive a confirmation email after your order has been placed successfully. 

Where do I find my Coupon voucher code?

Please contact the company you purchased the coupon from for help accessing your voucher code.

Where do I enter the Coupon code?

On the right side of the Checkout screen, there is a section called "Redeem a Discount Coupon". Enter your Coupon code into that box and click the arrow next to it.

What if I don't use the entire value of my voucher in one order?

The entire value of your Coupon voucher must be used in one order. If you do not use the entire amount, any leftover balance will become void.

Can I customize the cookies?

Our cookies are available only as pictured on our website. 

Are your cookies Kosher?

No, our cookies are not currently Kosher.

ALLERGEN INFORMATION

CONTAINS: WHEAT, EGG, SOY, MILK
MAY CONTAIN: YELLOW #5

This product is nut free.

SHIPPING

Is shipping included in my Coupon deal?

No. Shipping is an additional charge, and must be paid for separately. Additional shipping information can be found here.

How much does the shipping cost?

Please note, EACH GIFT SHIPS IN ITS OWN BOX. WE CANNOT MIX GIFTS IN ONE BOX. Flat Rate Shipping cost is based on the total number of gifts shipped.
Standard Residential and Business Shipping is $12.99 per cookie gift. Expedited and Rush shipping available for an extra charge. Additional shipping information can be found here.

How long will it take to deliver?

Your cookie gift will be delivered on the date you select on the shipping calendar during checkout. All of our cookie bouquets are shipped via FedEx.

Can I ship to two different addresses in one order?

We can only ship to one address per order.

Can I specify a delivery date?

Yes, you can select the date on the shipping calendar during checkout.

Who do you use as a shipping carrier?

Corso's Cookies ships all of our packages via FedEx.

Do you ship outside of the United States?

No, unfortunately we cannot ship outside the contiguous United States.

Do you ship to Alaska, Hawaii or Puerto Rico?

No, unfortunately, we can not ship to Hawaii, Alaska, or Puerto Rico..

Do you ship to P.O. Boxes?

Sorry, we cannot ship to P.O. Boxes. FedEx requires a street address.

Which days do you ship and deliver?

Corso's Cookies is open Monday through Friday and ships on each of those days unless it is a holiday. Please see our Shipping Information page for more information.

What are "business days?"

Business days are Monday through Friday.

What time of day will my package arrive?

FedEx delivers from 9:00AM until 7:00PM. FedEx typically delivers to businesses first then to residential addresses.

Where do you ship from?

Fresh from our ovens, located in Syracuse, New York!

How do I track my package?

Once your cookies have shipped out you will receive an e-mail with the tracking number. Use the tracking number at www.FedEx.com to watch the progress of your package from our ovens to your door! If you do not have access to the internet give us a call - have your order number ready and we will track your package for you! Phone: 800-465-7775

Will my cookies break during shipping?

The Corso's Cookie Crew takes enormous pride in seeing your cookies delivered safely. We wrap each cookie individually before it is assembled into a bouquet.


PLACING AN ORDER

How far in advance can I place my order?

You can order up to three months in advance, and we will then bake your order and ship on the scheduled ship day to ensure your order arrives fresh from the oven!

How do I know your company received my online order?

You will receive an e-mail confirmation once your order is received. Please read over the confirmation so we are able to make any adjustments prior to shipping your order.

What if I need to change or cancel my order?

Please call us at 1-800-465-7775 and one of Corso's Cookie Customer Service Crew will assist you. Please note: We are unable to cancel or change an order once it has been shipped.

My credit card wasn't charged. Did my order go through?

Once you place an order, you will be emailed a receipt. If you did not receive a receipt, please call customer service. We process orders Monday through Friday. Sometimes it takes a few days for the charge to show up on your statement.

When will I receive a tracking number?

Once your order has been prepared and shipped out you will receive an e-mail with the FedEx tracking information.