You’ve got questions, and we have answers to some of our most Frequently Asked Questions. Still not able to find the answer to your questions here? No problem, give us a call at 800-465-7775 and one of the Corso’s Cookies Crew members would be happy to help.
Placing an Order
Why Choose Corsos's Cookies?
Corso's Cookies has a reputation for both great tasting and great looking cookies. All of the members of the Corso's Cookie Crew take a great deal of pride in their work, treating every cookie and every gift like it was being sent to one of their own family members.
Where is Corso's Cookies Located?
Corso's Cookies is located at 314 Lakeside Road in Syracuse, New York
Does Corso's Cookies have its own retail store?
Corso's Cookies does not currently have any retail stores. If you live in the Syracuse area we do have a small store within our baking facility, which offers individual cookies and bouquets and baskets from which to choose.
Do you have a catalog?
No, at this time we do not have a printed catalog. You can view all of our available products on our web site located at www.corsoscookies.com. If you sign up for our online newsletter we will be sure to keep you informed of any specials we are offering as well as our holiday and new items.
Do your cookies contain nuts?
We do not use nuts in our decorated cookies, however our facility manufactures products that contain or come into contact with the following allergens: Tree Nuts, Peanuts, Milk, Egg, Soy, Wheat Flour & Yellow #5.
How long will my cookies retain their quality and freshness?
Our cookies are individually wrapped to retain freshness and have a shelf life of approximately 90 days.
Can I freeze my cookies?
Yes you may freeze your cookies for up to six months and they will taste as good as the day we baked them when you defrost them.
Can I make any changes to the products listed on your web site?
Our cookies are available only as pictured on our website. However, you can customize the text on the bouquet center cookie only, for an additional charge of $3.99
Are any of your products sugar-free?
No, at this time we do not offer any sugar-free products.
What if I am not satisfied with my cookies?
The Corso's Cookies Crew work very hard to ensure that our products taste as good as they look and are packaged to arrive safe and sound to their final destination. We are confident our products and services will exceed your expectations, if you are not totally satisfied, we want to know about it and will do whatever it takes to make sure you are satisfied. Just call or e-mail one of our Corso's Cookies Customer Service Crew members and they will assist you promptly.
Who do you use as a shipping carrier?
Corso's Cookies ships all of our packages via UPS.
Do you ship outside of the United States?
No, unfortunately we cannot ship outside the United States.
Do you ship to Alaska, Hawaii or Puerto Rico?
Yes, we do ship to Alaska and Hawaii but unfortunately we cannot ship to Puerto Rico.
Do you ship to P.O. Boxes?
Sorry, we cannot ship to P.O. Boxes. UPS requires a street address.
Which days do you ship and deliver?
Corso's Cookies is open Monday through Friday and ships on each of those days unless it is a holiday. UPS delivers on Monday through Friday unless it is a holiday.
What are “business days?”
Business days are Monday through Friday.
What time of day will my package arrive?
UPS delivers from 9:00AM until 7:00PM. UPS typically delivers to businesses first then to residential addresses. We are able to offer Saturday delivery for an additional charge.
Where do you ship from?
Fresh from our ovens, located in Syracuse, New York!
How do I track my package?
Once your cookies have shipped out you will receive an e-mail with the tracking number. Use the tracking number at www.ups.com to watch the progress of your package from our ovens to your door ! If you do not have access to the internet give us a call - have your order number ready and we will track your package for you! Phone: 800-465-7775
Will my cookies break during shipping?
The Corso's Cookie Crew takes enormous pride in seeing your cookies delivered safely. We wrap each cookie individually before it is assembled into a bouquet or a gift basket. Each bouquet is then protected with bubble wrap before we shrink wrap it again, then packaged in peanuts for delivery.
Placing an Order
How far in advance can I place my order?
As early as you like, we will then bake your order and ship on the scheduled ship day to insure your order arrives fresh from the oven!
Can I fax my order to you or send it via e-mail?
We try to make ordering as simple as possible. If you are having an issue placing your order through our website, we would prefer that you place your order over the phone with one of our customer service team members who would be happy to help you. *For security reasons, we do not recommend that you email or fax us your credit card information..
How do I know your company received my online order?
You will receive an e-mail confirmation once your order is received. Please read over the confirmation so we are able to make any adjustments prior to shipping your order.
What if I need to change or cancel my order?
Please call us at 1-800-465-7775 and one of Corso's Cookie Customer Service Crew will assist you. Please note: We are unable to cancel or change an order once it has been shipped.
My credit card wasn't charged. Did my order go through?
Once you place an order, you will be emailed a receipt. If you did not receive a receipt, please call customer service. We process orders Monday through Friday. Sometimes it takes a few days for the charge to show up on your statement.
When will I receive a tracking number?
Once your order has been prepared and shipped out you will receive an e-mail with the UPS tracking information.
Can you bill my company for corporate orders?
Sure! Just call us to set up a corporate account at 1-800-465-7775.